Let’s face it… we knit a flock ton of socks. And some of our “best” pairs don’t always make it as best sellers. For this round of Staff Picks, we asked our employees which pairs they think don’t get enough attention, and more importantly, why they think they should.
Hello — This is Kate Crocker, the Product Development Manager at Darn Tough Vermont. I have been working for this amazing brand for 5 years and counting, as of writing this. The story I’m about to tell you is not about how I started working for the company though, but about how I was first introduced to Darn Tough socks.
Sugaring. For those unfamiliar with the word, it is Vermont speak for making maple syrup. But for Vermonters, it is one word that conjures emotional memories of steam-filled cabins and, for those more romantically inclined, a horse towing a tank on a sleigh through a snow-covered forest.
We still get people messaging us all the time asking: ‘Is it legit?’ and ‘Can I really send my socks back after 5 years and exchange them for a new pair?’ The short answer is, yes, of course you can.
Quality was a founding principle at Darn Tough, and we continue to pursue it to the highest degree at every step of the process. Being fully committed to excellence and high standards is how we can back our socks with an Unconditional Lifetime Guarantee.
It’s rare to get mail these days. Well, rare to get real mail that isn’t coupons for things you don’t want or offers to buy your home. Unless you work in the Darn Tough warranty department―then you’ll get a lot of mail. Mail like this.