Support You Can Count on: A Tribute to Our Customer Service Team

Walk up one flight of stairs from our knitting room floor in Waterbury, Vermont, and you’ll leave behind the whir of the knitting machines and start to hear the hum of voices. These are the voices of our Customer Service Team, answering phone calls, emails, and chats from you.

You send some amazing messages and stories to us, and our Customer Service Team receives many of those. They then share those stories with the broader company, and we love to hear them — stories of sock saves, quirky packages, and problems solved.

One story the team is a bit too humble to bring up though is how great they are at their jobs. And you don’t have to take our word for it – you’ve told us so.

We wanted to take a moment to celebrate this team and the incredible work they do. Here are some of the wonderful things you all have said about our Customer Service Representatives. 

Solutions That Made a Difference

“It was just so refreshing to talk to someone who was not just following a script. His answers matched the questions I asked and he offered solutions that made a difference. Thank you for employing real thinking people!” – Lara

Polite, Cheerful, & Helpful

“Nina replied to my initial warranty-related email quickly with all the info I needed and better yet, when I dragged my feet in placing my warranty order, she reached out to make sure all was ok! Who does that? Cherry on top: when I spoke to her on the phone she was polite, cheerful and once again as helpful as could be. Thank you, Nina. Thank you, Darn Tough. And keep up the good work, Cabot.” – Scott

Made in America

“He was awesome. Great quick service, and much better to talk to a human than a robot computer. Thanks Darn Tough for keeping Americans working, keeping a great sock locally made in America, and making such a great product. Great conversation, and I hope he has a great day.” – Carrie

Blown Away

“First my husband and I were blown away at your warranty. When I couldn’t get my code to work properly, I called customer support. Nina was fantastic! When I still couldn’t get the code to work, she called me back and placed my order for me. Love the fact that I was speaking to someone in the US as well. Great job, Darn Tough!” – Angie

Like My First Cup of Coffee

“I had an address correction; the inflection in her voice alluded happiness, when she knew she could solve my issue. It's Monday morning, she was like my first cup of coffee.” – Joyce

While we sincerely hope you have a great experience with our socks and don’t need to reach out, rest assured – if you do reach out, our Customer Service Representatives will be willing and happy to help.