Darn Tough's Commitment to Accessibility

ADA Accessibility Statement

Cabot Hosiery Mills, Inc. (Darn Tough Vermont)

Commitment to Accessibility

Cabot Hosiery Mills, Inc., doing business as “Darn Tough Vermont,” is committed to ensuring that our website and online services are accessible to all individuals, including those with disabilities. We continually strive to enhance the user experience for everyone by following relevant accessibility standards and maintaining compliance with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Our goal is to provide a barrier-free digital environment that reflects our company’s values of inclusion, respect, and equal access. We recognize that accessibility is an ongoing effort that requires regular evaluation, user feedback, and improvement.

Scope and Standards

We use our best efforts to design, develop, and maintain our website in conformance with the WCAG 2.1 AA standard. These guidelines explain how to make web content more accessible to people with disabilities, including those using assistive technologies such as screen readers, magnifiers, voice-recognition software, and alternative input devices.

In addition, we aim to align our accessibility program with emerging standards to ensure that our digital content remains usable as accessibility technology evolves

 Feedback and Assistance

If you have difficulty viewing or navigating any content on this website, or making a purchase, or if you encounter any content, feature, or functionality that you believe is not fully accessible or does not comply with the foregoing WCAG standard described above, please contact our Customer Service team at support@darntough.com. Be sure to include “Accessibility” in the subject line and provide a detailed description of the issue, including the page URL, so that we can investigate and address the matter promptly. We welcome your suggestions for improvement and take your feedback seriously, as it helps us to enhance our accessibility program for all users.

Please feel free to make suggestions for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policy.

Our Customer Service team is available by phone or email Monday through Friday, 9:00 a m to 5:00 p m Eastern Time at 877-327-6883 or at support@darntough.com, and they can assist you with product information, orders, or warranty exchanges.

For users who are hearing impaired, we offer communication through email and other text-based support options using our Chat button accessible throughout the website. Our on-site chat experience, provided by Remark (https://www.withremark.com/), conforms to WCAG 2.1 AA standards and is designed to be accessible to all users. If you experience any difficulty using the chat, please contact us at support@darntough.com for assistance. Alternatively, you may call us at the number listed above.

Accessibility Features

Our website includes or supports the following accessibility features:

  • A consistent page structure with semantic headings for assistive technologies.
  • Keyboard navigation support for interactive elements.
  • Descriptive alternative text for meaningful images.
  • Sufficient color contrast between text and background.
  • Adjustable text sizing that is compatible with browser zoom tools.
  • Support for commonly used screen readers (JAWS, NVDA, VoiceOver, and Narrator).
  • An optional accessibility widget available via the floating icon on the lower corner of each page, offering quick adjustments such as contrast, font size, and cursor visibility.

Testing and Maintenance

Our accessibility compliance efforts include both automated and manual testing to ensure that our digital properties remain usable for all. This process includes:

  • The use of industry-recognized tools and assistive technologies.
  • Regular audits by internal accessibility specialists and third-party consultants.
  • Periodic user testing with individuals relying on assistive technologies..

We test with a variety of tools to identify barriers that automated scans alone may miss. Each identified issue is documented, prioritized, and remediated in a timely manner.

We currently engage with AudioEye to provide some remediation services and customizable assistive tools. More information about our use of AudioEye is found here.

Our website uses third-party Shopify-approved plugins to help us do things like process customer feedback and reviews, and handle payment options. If we find that a plugin presents a barrier, we contact the plugin provider to request remediation if we cannot fix it ourselves.

 

 This Accessibility Policy was updated on December 5, 2025.