If these arenβt the longest lasting socks youβve ever owned, you can return them to us for another pair. No receipt needed, just the pair in question.
Our online warranty process is easy ... 6 steps. But if you purchased our socks on DarnTough.com in the last 90 days, you probably want to start a return or exchange instead.
Issue discovered, decision to return socks made.
Complete the Warranty Claims Form (link above). Itβs quick and easy.
Clean socks, include your form, send them back.
We will email you a code to use on darntough.com, once we receive and process your pair.
Your new pair of lifetime guaranteed socks will ship for free.
Slip on the most comfortable, durable, best fitting socks you now own.
When we say our socks are durable, itβs about more than wearing through β it means they will remain comfortable, with a performance fit, day after day. Our warranty data helps us improve, and we knit a better sock.
The unconditional guarantee ensures we maintain the standards we set. Does it drive us to be better?Β Absolutely.
On May 21, 2024, aiming to better serve our customers, we removed previously listed warranty conditions, including inadvertent damage. Please note that socks purchased as seconds or irregulars are not covered by our warranty.Β
We will replace your socks free of charge:
All claims made in good faith will be considered.
For customers within the US, fill out our online claim form. Ship your socks and completed claim form back to us using the cheapest method available (which for most customers is USPS first class mail). We will process the socks and form and email you a credit code for the full replacement value of your claim to use on our website.
We understand that following our standard warranty process may not be possible if youβre in the backcountry for an extended time period. If you need to warranty socks mid thru-hike, you can use our Store Locator to find a Darn Tough retail partner near your location who accepts in-store warranty exchanges. Simply change the top filter on theΒ Store LocatorΒ from βAll Storesβ to βAuthorized Warranty Centerβ to view participating retailers.
If thereβs no locations near you or you are unable to go in store to complete a warranty exchange, you can also contact our customer service team with the subject line βThru Hiker Warranty,β and they will be happy to assist you.
For customers within the US, fill out our online claim form. Ship your socks and completed claim form back to us using the cheapest method available (which for most customers is USPS first class mail). We will process the socks and form and email you a credit code for the full replacement value of your claim to use on our website. You can learn more about this process on our warranty page.
We strive to process your claims within 7-10 business days of receiving your socks. During peak season, it may take us a bit longer.
Our current turn around time for processing warranty claims is up to two weeks. If you shipped your socks back to us more than three weeks ago, please check the status of your claim here. To check the status, you must use the same email used to file your claim.
If you need assistance, please reach out to ourΒ support team.
Please ensure you are using the same email at checkout that was used to file the claim originally. If the emails don't match, your credit will not apply.Β
It is our policy that we first receive the socks to be replaced before issuing credit for new pairs. If you are in a time pinch, contact our support team, and they have some tricks to speed up delivery of replacement socks.
No, when a customer alters the sock in any way, through resizing or dyeing, they have voided our warranty. Dyes are chemicals that can adversely affect the materials we use to make our socks, and resizing socks damages their structural integrity.
If you want to extend the life of your socks by darning them, we will still cover them under our warranty when you do eventually need to replace them.
As long as there's enough of your sock remaining that you can send it back to us and we can tell it was once a Darn Tough sock, we'll cover it. Even if there are more holes than sock left.
Yes, please submit all socks on a single warranty claim. There is an option in blue to "add additional pairs."
No sock registration required. All you need when filing a warranty claim with us are the socks. We knit our name on all our socks, so we know where they came from, no receipts or proof of purchase required.
We unconditionally guarantee our socks for life. If theyβre not the most comfortable, durable, best fitting socks youβve ever worn, return them for another pair. In return, we ask that you submit any warranty claims in the country where you are currently located. You can find the international warranty contact information for our active distributors by country here, as well as more FAQs specifically addressing international questions.
If there is no warranty service available in your location, we're happy to work with you directly to process your claim. Please keep in mind, however, that in these cases you are responsible for returning your socks to Vermont, USA.
Try looking under a different help topic or contact us at any time.
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