International Warranty Claim Process
The below provides a general idea of what you can expect when filing a warranty claim outside of the United States. Darn Tough Vermont® warranty procedures followed by specific International Distributors may differ around the world. Please contact the Darn Tough Vermont distributor for your region or visit their site for more details.
- Find your country’s distributor using the list below. Visit the distributor website or contact them requesting a warranty.
- Fill out a short warranty form or other information as required by the distributor.
- Mail the clean socks and completed warranty form to the address provided by your distributor.
- Sit back and anticipate how great your feet are going feel in your new pair of Darn Tough socks.
- Once your socks arrive at the distributor, they mail out a comparable replacement to you as soon as possible.
Diseño Tatoo Limitada
Jorge hirmas 2560, Bodega B06,
Renca, Santiago 8641149, Chile
Please contact firstname.lastname@example.org.
Please contact email@example.com.
Pro Outdoor International Ltd
11th Floor, 101 Zhong Cheng Road
Tu Cheng District
New Taipei City, 23674, Taiwan
If your region does not have a distributor, please complete the International Warranty Form, following the instructions on the form. Contact us with questions.
International Warranty FAQs
How do I file a warranty claim outside the US?
We unconditionally guarantee our socks for life. If they’re not the most comfortable, durable, best fitting socks you’ve ever worn, return them for another pair. In return, we ask that you submit any warranty claims in the country from which they were purchased. You can find the international warranty contact information by country here.
If you are unable to do so, we’re happy to work with you directly to process your claim. Please keep in mind, however, that in cases such as these customers are responsible for all international shipping-related costs.
I live in a country where Darn Tough does not have an International Distributor, does that mean I can’t warranty my socks?
You can still receive replacement socks, but you will have to cover the cost of all shipping. For warranty claims in countries without a distribution/warranty partner, we ask that you fill out our international warranty form, then ship the socks and form to our US location using the most cost-effective service. Once we have processed your warranty, a member of our support team will email you to help facilitate your replacement.
I live in a different country than where I originally bought these Darn Tough socks. With whom should I file my warranty claim?
You have the option to file for warranty in either country. Keep in mind that customers are responsible for shipping costs in both directions if claiming from outside a distributor’s region, so you may want to use the distributor in the country you are currently located in.
I am filing an international warranty claim. Will I receive the same sock style back that I sent in?
We do our best to provide the same sock or match the socks as closely as possible. We do have to make substitutions if the sock style you are warrantying is out of stock or no longer in production. In that case, we will replace the socks with a comparable style (same height, cushion, weight, size, and activity category) in accordance with our warranty policy. If you are unhappy with what you receive, we apologize, but please note that it is not grounds for an exchange.
Can I choose a different style or color for replacement when filing an international warranty claim?
We cannot guarantee that a particular sock color or style requests can be accommodated. Some International Distributors do not carry the entire Darn Tough line, so warranty replacements are limited to the styles currently offered in that region.
What if I need a different size? Can I request a different size as part of an international warranty claim?
Yes, no problem! Please have a look inside the front cuff of each sock to see what size you currently have. If you need a smaller/bigger replacement, please indicate what size you would like it changed to on the International Warranty Claim form. Otherwise, we will replace your socks with the same size as received.
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