Darn Tough Vermont Update on COVID-19
May 27, 2020
Warranty claims are now being received, and processed - but please be patient. We're now working with a much smaller crew and it could take us some time to get caught up.
We had asked that you hold back returning warranty socks until we had our safe operating protocols in place, and now we do. With government orders to fulfill, we are operating as an essential business, and have used the last few weeks to ease into safe operations, with a small group. Vermont has extended its stay home/stay safe order through June 15, and our offices remain closed. Our manufacturing is operating as needed.
We appreciate your patience and we’re excited we can get these things rolling again. Thank you.
Our customer service team is available to assist you, albeit from home. They can be reached by phone at 1-877-327-6883 or by email, firstname.lastname@example.org, during regular business hours Monday through Friday from 9 a.m. to 5 p.m. EST.
For wholesale accounts, our distribution center remains fully operational and continues to ship with no disruptions in service. Please continue to work with your sales rep of contact your Dealer Service rep at email@example.com.
Government resellers, please continue to work with the Government Sales team or contact us at firstname.lastname@example.org.
Agencies and government-funded buys, please continue to utilize your Darn Tough resellers. If you require a direct purchase, contact our Director of Government Sales at 802-444-1820 or email@example.com.