Careers

Customer Service Manager

Darn Tough Vermont based in Northfield, VT., is a fast growing brand of premium socks for all outdoor enthusiasts.  We are seeking an individual to manage our customer service team that can plan, coordinate and control the activities of the team to enhance customer relationships and meet organizational and operational objectives.  

Responsibilities will include: recruiting, selecting, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.

This individual will be instrumental in achieving customer service objectives by contributing customer information and recommendations to strategic plans and reviews; preparing and completing action plans;  implementing production, productivity, quality, and customer service standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.

This individual should have (3) three to (5) five years of customer service/supervisory experience. They should also have in-depth knowledge of customer service principles and practices; proficiency in CRM systems, and proficiency in MS office applications.

Please send cover letter and resume to Rick Carey, HR Manager, P.O. Box 307, Northfield, VT 05663 or email it to rcarey@cabothosiery.com.

EEOC

Manager of Manufacturing Operations

Cabot Hosiery/DarnTough Vermont, a Northfield, VT based manufacturer and distributor of the nationally acclaimed Darn Tough brand of premium performance socks considered as one of the very best by the outdoor enthusiast market as well as the United States military, is looking for a dynamic and proven leader to manage our knitting and seaming manufacturing operations in a very fast paced environment of double digit sales growth that is driving fundamental changes to manufacturing operations, stringent quality demands, and large increases in both the number of SKU's and customers.

The successful candidate will have a track record of accomplishments that demonstrate skills and talent for:

  • Develop long term staffing strategies.
  • Improve production scheduling in conjunction with the Production Planner and Plant Manager.
  • Improve efficiencies of Knitting and Seaming operations that result in lower production costs and greater productivity.
  • Work with Quality Control and Sample departments to insure knitting quality
  • Manage relationships between shifts and with other departments that will improve overall knitting efficiency and bring greater communication between departments.
  • Develop and maintain a training/apprentice program.
  • Responsible for meeting production goals in concert with the Plant Manager.

Candidates must have relevant experience and knowledge in a high volume, high SKU manufacturing setting, be a proven team builder who pulls disparate individuals together for a common purpose, experience implementing Lean Manufacturing techniques, and familiarity with ERP (enterprise resource planning) systems.

Does this fit your experience, accomplishments and drive to succeed with the best? If you are interested in applying please send your cover letter and resume to Rick Carey, HR Manager, P.O. Box 307, Northfield, VT 05663 or email it to rcarey@cabothosiery.com. Wages will be commensurate with relevant experience and we offer a very competitive benefits package.